Delivery Terms

1. Order processing
a) Orders are executed at the time:
  • for products in store - realization in 24 hours,
  • for special order - individually negotiated with the client.

b) Orders of plants

- Shipping products takes place at fixed days of the week (Monday and Tuesday).

- The above mentioned products are sent by courier or via Mail 1st Class Royal Mail in such a way that transport does not exceed 72 hours.

- Orders of plants up to the hours 12:00 - Monday / Tuesday - are in the same day. Other days - the order is pending for next week (Monday before 12:00). Only the shipping method ensures durability.

c) We are not responsible for delays associated with the delivery of parcels by Royal Mail or courier.

d) Shipping of perishable produce (plants, mosses) and fish - is done only through the fastest service available in the UK.

e) On request, are available free of derogation from the above-mentioned principles - the method and type of shipping is determined individually with the client.


2. Shipment

a) The store is configured to automatically charge or release the buyer of the goods shipping charges.

b) Relevant information on shipping costs appears when you add a product to your shopping basket.


3. Shipping of goods within the UK

a) free shipping for all products sent via Royal Mail and other courier for zone A, B.

b) £6 for all products sent via courier: zones: C, D, E - Highlands, Northern Ireland, Southern Ireland, Isle of Man, Isle of White, Scilly Isles, Isle of Wight and the Channel Islands.


4. Fees within the UK

a) fee includes the cost of shipping the product packaging, the packaging and the cost of postage charges to the customer by the service provider:

£0 (free shipping) - Royal Mail 2nd Class / RM 48 / Service Courier 48 (2-5 days delivery time)

£2.50 - Royal Mail 1st Class/ RM 24 / Service Courier 24 (1-2 days delivery time)

£15 - Next day delivery


5. Fees for shipping - International shipments

Write us for quote delivery orders to countries other than the United Kingdom. Shipping costs depend on the size and weight of the package. Valuation of costs is done individually.


6. Packing-dispatch

a). Accessories perishable and fragile send solely determined by us confirm with the appropriate form of shipments. Items are always insured and properly secured.

b). The customer can choose shipments method, but the store may refuse to send the wrong goods transport.

c). The customer can collect order on request.

d). All products sold are new and have a manufacturer's warranty (except for articles that do not have a guarantee or perishable)

e). Each client has the right to return the ordered goods in the unaltered state within 14 days of the dispatch of the goods at the expense of the requesting.

f). Prices on the website, are only an invitation to submit orders and does not constitute an offer within the meaning of the law.

g). Shop reserves the right to change prices without giving a reason.

h). In the case of purchase of products on order store reserves the right to cancel the order if the change for reasons attributable to the supplier / wholesaler / manufacturer - a product can not be purchased through the store or product has been withdrawn from sale by the supplier / manufacturer. Any advance payment or prepayment for the ordered goods are returned in 100% customer's account from which they were downloaded / transferred.

i). Presented is a gross price (includes VAT at the rate of the UK)

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