Returns Policy

Returns Policy

1. Returns

1.1 If for any reason you are not entirely happy with any products bought from our shop you may return them back to us.

1.2 For returns to be correctly processed and refunded please use the correct tool after logging in to your account in the store or email sales[ad]superaquarium[dot]com giving your full name and address, user ID (eBay user ID), and Paypal email address. A copy of this email must be attached securely to the outside of returning parcel.

1.3 Customers have the right to return any goods as long as we receive back within 14 days of purchase starting from the day after delivery.

1.4 We will refund the full amount for goods including any carriage charges incurred for the original delivery made by superaquarium.com, in accordance with Distance Selling Regulations. Customers need to organise at their cost delivery back to our shop.

1.5 Goods must be undamaged, unused and in their original packaging to qualify for any refunds.

 

2. Damaged Goods

2.1 In the unlikely event that you should receive damaged or faulty goods, please email sales[ad]superaquarium[dot]com giving your full name and address, user ID (eBay user ID), and Paypal email address.

2.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.

 

3. Return Address

3.1 Please send all returns to:

SUPER AQUARIUM LTD

2 Wepre Hall Crescent

Connah's Quay 

DEESIDE CH5 4HZ

United Kingdom

 

3.2 We cannot accept responsibility of non-delivery of returned goods.

3.3 We cannot refund any packs that have been partially used – only full, undamaged packs will be considered for any refund.

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